What sets us apart from our competitors is our unparalleled attention to detail and our unwavering dedication to our brand. At Drafterz, we pour our passion into every aspect, ensuring that each pair is meticulously designed and manufactured to perfection. We are dedicated to ensuring your satisfaction. When comparing our products with those of competitors, it's clear that Drafterz stands apart in its own league.

Yes, we do offer refunds and returns. If for any reason you're not completely satisfied with your Drafterz purchase, you can request a refund within 30 days of receiving your item, as per our current policies. For more detailed information, please refer to our 'Refunds & Returns' page. We prioritise customer satisfaction and aim to ensure you have a positive experience with us.

If you haven't received a confirmation email shortly after placing your order, please check your inbox, including any spam or junk folders. If you used PayPal for checkout, also check the email associated with your PayPal account. For any additional inquiries, feel free to reach out to us at team@drafterz.co.

If your ordering internationally, you are solely responsible for the payment of any import duties, taxes, customs duties, and brokerage fees. These aren't part of Drafterz international delivery cost. We recommend reaching out to your country's customs office for more info about these charges. They're best equipped to assist you with any questions you might have. Check out our Shipping Policy for more info.

Absolutely! We're all about teaming up with like-minded individuals who share our passion for adventure and style. If you're a social media influencer with a following, we'd love to collaborate with you as a brand ambassador. We've got a solid crew of brand ambassadors worldwide, and it's only getting bigger as we grow. Hit us up on our website or Instagram and shoot over your social links. We’ll be in touch!

If you need to modify your order, please contact us promptly. Once the warehouse has packed and prepared your order for dispatch, changes may not be possible. However, if your order has not been collected yet, we'll do our best to assist you. Feel free to reach out, and we'll guide you through the process.

If your lenses are scratched, we understand the frustration, but unfortunately, this isn't covered by our Drafterz warranty. To keep your frames in top condition, we suggest using the microfibre cloth and pouch included to clean and store them safely when not in use.

Our premium acetate frames are known for their exceptional quality and durability, thanks to the high-grade material used. Acetate's remarkable flexibility allows for heat moulding, ensuring a customised fit that prioritises comfort. If your frame feels unbalanced, the simplest solution is adjusting them at home by sliding the arms up or down gently until they're level. Alternatively, you can seek assistance from a local optometrist, typically at no charge. Your comfort is our priority.