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Returns & Refunds

OUR FOCUS

Here at Drafterz, we're committed to making your online experience exceptional. If you have any questions about your order, don't hesitate to contact us right away.

100% SATISFACTION GUARANTEE / 30 DAY RETURNS

We design premium eyewear that's sparked by passion and crafted with precision. Your satisfaction is our priority. If you're not happy with your purchase for any reason, no problem. Return your eyewear within 30 days of delivery, unworn, undamaged and with all original packaging. We're here to ensure your experience is top-notch from start to finish.

EASY RETURNS: HERE’S HOW

  1. Reach Out First: Before sending anything back, just drop us an email at info@drafterz.co. Include your full name, order number, and a quick reason about why you’re requesting a return. We’ll help you through the process!
  2. Send It Back: Once we’ve got your email and sorted out the details, we’ll let you know how to send your return.
  3. Let Us Know When It’s On Its Way: After you’ve shipped your return, shoot us another email with your order number in the subject line. This way, we can keep an eye out for your return and get things sorted quickly.
  4. Return Shipping Costs: Keep in mind that you’ll need to cover the cost of return shipping. Unfortunately, we can’t refund these shipping fees.
  5. Return Conditions: Make sure your return is in good shape—no signs of wear, damage, or scratches. If it doesn’t meet these conditions, we may need to send it back to you.

RETURN PROCESS

Trackable Shipping: We suggest using a shipping service that allows you to track your return or adding insurance. We do our best to ensure returns arrive safely, but we can’t be responsible if something goes missing.

Refunds: Once we get your return and check it out, we’ll let you know if the refund is approved. If everything’s good, we’ll refund the purchase price to your original payment method. Note that shipping costs and return shipping fees aren’t included in the refund.

Refund Timing: We’ll process your refund within 10 business days. It might take a bit longer for your bank or credit card company to post it. If it’s been more than 15 business days since we approved your return and you haven’t seen your refund, give us a message!

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

DAMAGES & WRONGLY SHIPPED ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. In such instances, we'll provide you with a return label.

If we don't hear from you within the first 10 days, we'll assume any problems arose after delivery. Please be aware that if the items are damaged or defective and you do not inform us within this timeframe, you will not be eligible for a refund and all warranties will be voided.

To notify us, please send your message to:

info@drafterz.co